Refund Policy

Sparks Learning Platform is operated by Family Legacy AI LLC. We offer a 30-day money-back guarantee on Sparks for Families school pilot purchases. If your school is not satisfied with its purchase, you can request a full refund within 30 days of your order date.

Purchases made by card or PayPal are processed by our payment provider and Merchant of Record, Paddle. To request a refund for one of these orders, visit paddle.net and look up your order, or email support@sparkslearningplatform.com and we will help you. Paddle's Refund Policy applies to these transactions.

For invoice or manual payments (for example, GCash or bank transfer), email support@sparkslearningplatform.com within 30 days of your payment date and we will arrange the refund through the same channel where possible.

When a pilot purchase is refunded, the school's pilot and its family seats are deactivated. Participation data is handled as described in our Privacy Policy.